Terms & Conditions
1.1 These terms apply whenever we agree to produce orders to the exclusion of any other terms.
1.2 No order placed by you shall be deemed to be accepted by us until a written acknowledgement of the order is issued by us.
1.3 You are responsible to us for ensuring the accuracy of any order submitted by you and for giving us the correct product / delivery information to enable us to supply the goods to you. We do not take any responsibility for any issues due to incomplete product specifications provided by customer.
1.4 All bespoke orders placed by brand with brand labelling cannot be cancelled or amended for quantity. Request of changes in specifications will be accepted prior of production commencement.
1.5 We do our best to limit variations in colour and sizes, but, owing to technical constraints there may be differences in colour and size tolerance by 2-3cms in product. There may also be minor variations in colour between different batches of the same products.
2.1 All prices quoted exclude shipping costs. If shipping costs included are subject to the freight costs changes at the time of delivery. Any applicable carriage / freight charges and VAT is payable by the customer in addition to the contract price.
2.2 You shall pay our reasonable extra charges in respect of -
(a) Any special arrangements made at your request in order to expedite delivery.
(b) Costs, expenses and liabilities incurred by us where you give inadequate or inaccurate instructions.
2.3 Prices are valid as at the date on you made raise a contract.
2.4 Payment: Bespoke orders must be paid in full one week before dispatch of order from the country of manufacture.
The risk in the goods passes to you when the goods are delivered to you.
4.1 We retain absolute legal ownership of the goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, is paid in full.
4.2 Nothing in terms 7.1 or 7.2 gives you the right to return the goods without our consent otherwise than in accordance with our returns policy referred to in clause 10.
5. Force Majeure
Where we are unable to perform due to any circumstances beyond our control, we may suspend performance while those circumstances subsist, and subject to clause 8.1, any agreed date or period for delivery shall be regarded as extended accordingly.
6. Suspension and Cancellation
6.1 If any period of suspension of payments or deliveries under term 6 lasts for more than 8 weeks, we may cancel the contract by written notice without penalty.
6.2 If any payment due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts, and if payment is not made within 7 days after we have served a demand in writing, on you referring to this term we may cancel any of those contracts and re-sell the goods concerned without incurring any liability to you. Your failure to comply with a demand for payment under this term is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.
7. Limitation on Liability
7.1 If goods supplied found faulty, we will replace all returned unused, packed products. Used and unpacked products will not be replaced. Customer should allow 4-6 weeks-time for replacement. We will not make any payment refunds or clear funds credit for amount of faulty goods. We will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent.
7.2 Nothing in these Terms affects our liability for death or personal injury resulting from our own negligence
7.3 The supplier’s liability under these terms shall not in any circumstance exceed the amount received from the client. The Company confirms to the Client that the Goods will at the time of delivery/attempted delivery/deemed delivery to the Client be in accordance with the specification provided by the Company to the Client
7.4 The Company shall be under no liability whatever to the Client for any indirect loss and/or expense (including loss of profit) suffered by the Client arising out of a breach by the Company of the Company’s obligations to the Client -
7.5 In the event of any breach by the Company of the Company’s obligations or guarantees to the Client, the remedies of the Client shall be limited to damages which shall not exceed the Price shown on the relevant invoices issued by the Company to the Client
7.6 Where the Client accepts or has been deemed to have accepted any Goods then the Company shall have no liability whatever to the Client in respect of those Goods.
7.7 The Company having performed the Company’s obligations shall not be liable to the Client for late delivery of the Goods.
7.5 In the event that the Client declines to accept the Goods in breach of the Client’s obligations to the Company the Client shall pay to the Company as and by way of agreed liquidated damages an amount equal to the Price of the Goods stated on any relevant invoice(s) issued by the Company to the Client.
8.1 Complaints should be addressed in writing within 14 days of delivery.
8.2 If no written notice is received within 14 days the goods shall be deemed to have been accepted by the client as being in good order and in conformity with the contract.
8.3 The supplier shall not be liable for consequential loss however caused or occasioned. All other warranties and conditions whatsoever whether express or implied by statute or common law are excluded insofar as and to the extent that it is lawful to exclude them. Consequential loss shall include but without limitation loss of use, loss of profit of goodwill or other indirect loss.
9. Care instructions
All garments are labelled with clear care instructions. If the client or the client's staff or laundry appointed by the client do not follow these instructions accurately, the supplier cannot be held liable for deterioration in the quality or life of garments resulting from this lack of care.
10. Intellectual Property
10.1 The specification(s) and design(s) of the Goods including the copyright design right or other Intellectual Property in them including know how and any other industrial or intellectual property rights of any nature whatsoever, whether registered, registrable or not, whether present or future, in any part of the world in all items created by, or provided to you by, us (including images, designs and other materials on our websites) shall at all times belong to us.
10.2 By placing bespoke order with us, you have permitted us to use your brand / intellectual property for the sole purposes of your placed orders.
10.3 Other than as set out in paragraph 12.1 above, seller and buyer you are not permitted to use, reproduce, copy or distribute our intellectual property.
This contract is English governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.